2021 is just around the corner, so it’s time to consider the New Year’s resolutions your haulage company should set to optimise your commercial practices and offer an even better customer experience. Here are three we think are particularly important for hauliers in 2021!
Learn how to operate efficiently in the face of challenges
If 2020 has taught the industry one thing, it’s the importance of remaining agile and resilient in the face of unexpected challenges. This is a lesson that haulage companies across the world learnt during the Covid-19 pandemic, when supply chains everywhere faced greater pressure than usual.
In 2021, haulage companies will need to make sure they are in a position to respond quickly to industry changes, such as by setting emergency procedures, training employees in new protocols and implementing up-to-date transportation software.
Adopt sustainable practices to become more environmentally-friendly
Becoming a greener haulage company should be near the top of your New Year’s resolutions list every year, but in 2021 it will be even more important to put sustainability first. All haulage companies have a responsibility to reduce their carbon emissions and minimise their contribution to the transport industry’s environmental footprint.
There are many ways to promote sustainability within your company without harming your fleet’s performance. For example, investing in software to optimise your fleet’s route planning can reduce your company’s mileage. Not only will this decrease your fuel emissions, but it will also bring down your operational costs.
Pay attention to customer feedback to deliver a better experience
In 2021, paying attention to customer feedback will become even more important than usual. Customers now have multiple avenues to contact your company and more agency when it comes to leaving reviews and testimonials online. If your haulage company develops a less than positive reputation, potential customers will likely use the services of a competitor.
Take advantage of the feedback you receive to better your operations and improve your customer experience. Whether you specialise in transporting cargo for eCommerce retailers or heavy haulage, considering and acting on customer feedback should be a New Year’s resolution you take into 2021.
Choose T.W Bowler for specialist haulage services in 2021
At T.W Bowler, we’re proud to consistently evaluate our haulage services to improve our performance and deliver exceptional results every time. As one of the leading haulage companies in Stockport, we are proud to offer first-rate haulage solutions for energy companies, the aviation industry, engineering specialists and many others in the North West of England.
Whether you require heavy haulage, plant haulage, specialist transport or project management solutions, trust the experts at T.W Bowler for unbeatable service. Contact us today to learn more.
